Privacy Policy
1. Our Commitment to Privacy
At pdfdocks.com, we respect your privacy and are committed to protecting your personal data. Our goal is to provide fast, secure, and reliable tools for editing, converting, and managing PDF documents, e-books, and images without compromising your confidentiality.
This Privacy Policy explains in a clear and transparent manner how we process the personal information collected when you browse our website, register an account, or use our tools.
2. Who is the Data Controller?
Contact Email: [email protected]
Website: https://pdfdocks.com
Processing of Uploaded Files (Data Processor Role): When you upload documents, e-books, or images to pdfdocks.com for processing (converting, compressing, editing, etc.), you act as the Data Controller for the content within those files. pdfdocks.com acts solely as a Data Processor, processing your files exclusively to perform the service requested by you.
3. How We Handle Your Files (PDFs, E-books, and Images)
We believe in complete transparency regarding what happens to your files when you use our services:
- No Content Inspection or Indexing: We do not access, view, inspect, analyze, or index the content of your files, except where strictly necessary from a technical standpoint to perform the conversion or editing task requested.
- No AI Model Training: pdfdocks.com DOES NOT use your uploaded files or content to train, develop, or improve artificial intelligence (AI) models, whether owned by us or third parties.
- Automatic and Permanent Deletion: All files uploaded to our servers for processing (PDFs, e-books, images) are permanently deleted from our servers within 2 hours after processing is complete. You may also manually delete your files prior to that time.
4. Personal Data We Collect & Purposes
We collect only the minimum necessary data based on your interactions with our platform:
| Collected Data | Purpose of Processing | Legal Basis (GDPR) |
|---|---|---|
| Tool Usage Data (Uploaded files, conversion/edit type) | To execute the requested conversion, editing, or processing of your PDFs, e-books, or images. | Performance of a contract / Service provision (Art. 6.1.b) |
| Account & Registration Data (Name, email address, encrypted password) | To manage your user account, premium subscriptions, and feature access. | Performance of a contract (Art. 6.1.b) |
| Payment Data (Handled via secure payment gateways like Stripe/PayPal) | To process subscription payments or single purchases. (pdfdocks.com does not store credit card details) | Performance of a contract (Art. 6.1.b) & Legal Obligation (Art. 6.1.c) |
| Support & Inquiries (Email, message content) | To respond to customer support inquiries, bug reports, or technical assistance requests. | Legitimate Interest (Art. 6.1.f) |
| Newsletter / Marketing (Email address) | To send updates, product announcements, and promotional offers regarding pdfdocks.com. | Consent (Art. 6.1.a) |
| Technical & Analytics Data (IP address, browser type, cookies) | To ensure site security, prevent fraud, and analyze website performance and traffic. | Consent (Art. 6.1.a) & Legitimate Interest (Art. 6.1.f) |
5. Data Sharing and International Transfers
We do not sell, rent, or trade your personal data under any circumstances. We only share information with trusted service providers under strict data protection agreements:
- Service Providers (Data Processors): Cloud infrastructure/hosting providers, payment processors (e.g., Stripe, PayPal), and analytics platforms that assist in operating our website.
- Anti-Spam / Bot Protection (Cloudflare Turnstile): Our contact form uses Cloudflare Turnstile to distinguish human visitors from automated bots, without displaying intrusive visual puzzles. Turnstile may process limited technical signals (such as IP address, browser characteristics, and device signals) on our behalf. For details on this processing, see Cloudflare's Turnstile Privacy Addendum.
- Legal Compliance: When required by applicable law, court order, or valid governmental request.
- International Transfers: We prioritize processing and storing data within the European Economic Area (EEA). When using service providers located outside the EEA (such as in the United States), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or the EU-U.S. Data Privacy Framework.
6. Data Retention Period
- Uploaded Files (PDFs, E-books, Images): Automatically deleted from our servers within 2 hours after processing.
- Account Data: Retained for as long as your account remains active on pdfdocks.com.
- Billing and Tax Data: Retained for the minimum duration required by law (typically 4–6 years depending on local tax regulations).
- Support Logs: Deleted after the inquiry is resolved, unless further retention is legally required.
7. Your Data Protection Rights
Under the GDPR and applicable global data protection laws, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
- Right to Object: Object to data processing based on legitimate interest or direct marketing.
- Right to Restrict Processing: Request a temporary pause in processing under specific circumstances.
- Right to Data Portability: Receive your personal data in a structured, standard, and machine-readable format.
- Right to Withdraw Consent: Withdraw consent at any time where processing relies on consent.
How to Exercise Your Rights: To exercise any of these rights, please send a request to [email protected]. We may request verification of your identity before processing your request.
If you believe that your data protection rights have been infringed, you also have the right to lodge a complaint with a competent Data Protection Authority (such as the AEPD in Spain or your local European data protection supervisory authority).
8. Protection of Minors
Our platform is intended for a general audience. While our PDF, e-book, and image tools may be used in an educational context by minor students, this should be done under the supervision and guidance of parents, legal guardians, or educational institutions. pdfdocks.com does not knowingly collect personal data from children under 14 years of age without proper consent.
9. Security Measures
We employ robust technical and organizational security measures to protect your personal information and uploaded files against unauthorized access, loss, or alteration:
- End-to-end encryption via SSL/TLS (HTTPS) protocols.
- Encrypted file transfer during upload and download.
- Firewalls and automated server file cleanup mechanisms.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any updates will be posted on this page with an updated revision date.
